Shipping & Returns

 

ORDERS

 

AugustGetty.com is the official online store for August Getty Atelier Ready to Wear and Made to Order. You can be confident that products purchased from AugustGetty.com are authentic and of the highest quality.

 

CLIENT SERVICE

 

Augustgetty.com Client Service Hours are Monday to Friday from 8am to 5pm Pacific Standard Time or 11am to 8pm Eastern Standard Time. Please feel free to contact us by send us an email at web@augustgetty.com and one of our client service consultants will get back to you as soon as possible.

 

ORDERING

 

To place your order online, select the item color and size then proceed to add the item to your cart. For customers with U.S. payment methods, please proceed to checkout via Credit Card. For international orders or customers with non-U.S. payment methods please proceed to International Checkout. Once you have entered your correct email address, billing, shipping and payment information, submit your order. You will then receive a confirmation email once your order is successfully placed.

 

PAYMENT, PRICING AND PROMOTIONS

 

We accept the following payment methods: DOMESTIC ORDERS (Mastercard, Visa, and American Express), INTERNATIONAL ORDERS (via our Vendor “International Checkout”). Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in US dollars. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only. Promotions on our site are subject to change without notice.

 

VIEWING ORDERS

 

You may login to your account to access past orders.

 

SHIPPING AND DELIVERY

 

We ship all orders via UPS. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

 

RETURNS 

 

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. Do not use the original shoe box as the shipping box. August Getty, LLC will not be responsible for processing and exchanging of such items. Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: web@augustgetty.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. August Getty reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.